100% Satisfaction Guarantee

At BabyEcho, we want every order to feel simple, confident, and worry-free. This page brings together our return policy, limited warranty, shipping information, and support details in one place, so you can shop with greater peace of mind.

30-Day Money-Back & Return Policy

You have 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused, in its original packaging, and accompanied by proof of purchase.

For fetal doppler orders, the 30-day money-back guarantee applies to defective devices. If you believe your device is defective, please contact us first. We may ask for supporting evidence before approving your request.

• Return requests must be submitted within 30 days of delivery.
• Items sent back without prior return approval will not be accepted.
• Incomplete or unclear claims may not qualify for a refund.
• If approved, the refund will be issued to your original payment method after the returned product is received and inspected.

To start a return, please contact us at info@babyecho.net.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at info@babyecho.net.

Damages, Issues & Exchanges

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and help make it right.

If you would like a different item, the fastest option is to return the original product first and then place a new order once the return is accepted.

For shipments into the European Union, customers have the right to cancel or return an order within 14 days, subject to the same return conditions stated above.

1-Year Limited Warranty

All BabyEcho devices come with a limited 1-year warranty. US BABYECHO INC warrants this product to be free from defects in materials or workmanship for one (1) year from the date of purchase, provided that the product is used in a home environment for personal use.

This limited warranty does not cover failures caused by misuse, abuse, accidental damage, or repairs attempted by anyone other than US BABYECHO INC.

If a product meets the warranty conditions, it may be repaired or replaced at no charge.

Free Shipping Policy

We offer worldwide free shipping through trackable standard service.

Standard Service Estimated Delivery Times

• United States: approximately 5–10 workingdays
• Canada: 7–15 workingdays
• Australia: 7–15 workingdays
• United Kingdom: 5–10 workingdays
• Japan: 3–7 workingdays
• South Korea: 3–7 workingdays
• Mexico: 7–15 workingdays

Expedited Service Estimated Delivery Times

Expedited shipping is available via carriers such as DHL, UPS, and FedEx.

• United States: approximately 3–5 workingdays
• Canada: 3–5 workingdays
• Australia: 3–5 workingdays
• United Kingdom: 3–5 workingdays
• Japan: 2–4 workingdays
• South Korea: 2–4 workingdays
• Mexico: 4–8 workingdays

Order Processing

Orders placed before 4:00 PM Beijing Time, Monday through Saturday, are generally dispatched the same day.

Please note that delivery times are estimates only and may vary depending on destination, local customs processing, and carrier conditions.

Customs & Duties

Import duties, taxes, and other customs charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your local customs office before purchasing if you are unsure about possible import fees.

Tracking Information

All shipments are trackable. Once your order has shipped, you will receive tracking information so you can follow your package during transit.

Product Disclaimer

This product is not a replacement for regular doctor visits and is not intended to treat, cure, prevent, or diagnose any medical condition, nor should it be used to draw medical conclusions.

The use of this product is intended only for hearing a baby’s heartbeat and for the bonding experience it provides. The heart rate value shown on the screen is calculated from the audible sound heard on the device and may not reflect the actual heartbeat. It should not be relied upon for medical purposes.

If you have any medical conditions or questions, please consult a qualified healthcare professional before using this product.

Need Help?

If you have any questions about your order, returns, warranty, shipping, or product support, please contact us at info@babyecho.net. We’re here to help.